Hospitality Influencers

Sustainability - “the quality of being able to continue over a period of time, causing little or no damage to the environment, the idea that goods and services should be produced in ways that do not use resources that cannot be replaced and that do not damage the environment.”

Recruitment is a big issue. It needs to be done correctly within a workplace to ensure you hire the right staff, and they are retained for as long as possible.

You've heard of the saying 'the customer is always right'. In the world of hospitality, particularly at the front line of service, this is paramount in ensuring your customers receive a great experience. Everyone knows that people will shout about bad experiences far quicker than they'll dish out praise, and in our world of social media, negative feedback travels so much further - and faster!

The key to success in the hospitality space has got to be understanding your market; I mean REALLY understanding your market!