Here are my 3 keys to building a positive team culture.
Back in my day, there was there a place you went to as a kid where they knew your name and knew your parents by name. Does that kind of customer service still exist?
Social media - there's no escaping it. It's all around us every day, and as professionals, we can choose to ignore it or embrace it!
Making a reservation and just not showing up is rude and disrespectful. Many people think running restaurants is easy and the owners are making massive amounts of money - this is probably the biggest restaurant myth out there.
Working in Hospitality is all-encompassing. It is no secret that the hours are generally long - you’re always on your feet and running around. There are a lot of people to please, seemingly all at the same time. But, at the same time, working in hospitality is instantly rewarding and satisfying.
This is my story of what worked for us building a small niche contract catering company to 140 staff and managers over 16 sites with a £5M turnover.
TripAdvisor, and although it has both perks and flaws, the reviews are unavoidable for most restaurants.