Hospitality Influencers

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Expert suppliers share their advice on how to ensure client satisfaction

Aug 19, 2019 12:46:53 PM / by Ellie Burgoyne posted in Hospitality Influencers, Customer Service, Supplier

Carbon Free Dining - Expert Suppliers Share Their Advice On How To Ensure Client Satisfaction

As a supplier, ensuring you always achieve client satisfaction is integral to the success of your business. We have spoken to two expert suppliers, and here is their advice on how to ensure client satisfaction.

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The importance of 'profiling' when creating a new menu [6 tips]

Jul 27, 2019 7:30:35 PM / by Matthew Krueger posted in Hospitality Influencers, Customer Service, Chef

Carbon Free Dining - The Importance Of Profiling When Creating A New Menu 6 Tips


Creating a menu for some can be a nerve raking experience. You are putting your skills and knowledge of food out there for everyone to see and taste. A menu can be a make or break of the establishment and the menus creator. No pressure!

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The importance of understanding your diners

Jul 10, 2019 7:31:24 PM / by Nargis Jafferali posted in Hospitality Influencers, Customer Service, Supplier

Carbon Free Dining - The Importance Of Understanding Your Diners


You've heard of the saying 'the customer is always right'. In the world of hospitality, particularly at the front line of service, this is paramount in ensuring your customers receive a great experience. Everyone knows that people will shout about bad experiences far quicker than they'll dish out praise, and in our world of social media, negative feedback travels so much further - and faster!

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Communication is key when delivering great customer service [5 tips]

Jul 2, 2019 11:49:31 AM / by Belinda Barber posted in Hospitality Influencers, Hospitality Consultant, Customer Service

Carbon Free Dining - Communication Is Key When Delivering Great Customer Service


How can you offer the best customer service? Customer service is all about communication - how do you communicate with your staff? How do your staff communicate with your guests and with each other?

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Empathy - a sure way to deal with customer complaints

May 7, 2019 8:06:40 PM / by Nicolas Bergero posted in Hospitality Influencers, Customer Service, Hospitality Manager

Carbon Free Dining - Empathy A Sure Way To Deal With Customer Complaints

I have done 10 years in gastronomy, and I’ve learned, heard and tried already quite a lot of theories about dealing with customer’s complaints, but just one always works (in my personal case). This holy-gastro-tool is called “empathy” and is quite easy to use.

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4 strategies to improve customer service

Mar 23, 2019 3:46:48 PM / by Nicolas Bergero posted in Hospitality Influencers, Customer Service, Hospitality Manager

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On one hand, the one who is going to say that a restaurant has “excellent customer service” is mostly the customer. On the other hand, customers are different, and of course with different expectations. That is why if we want to satisfy everyone, this won't be possible. Fortunately, there are some things you can do and some tips as well that I can share with you to be as good as possible and create an excellent experience for most of your customers.

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Great customer service - the ultimate guide

Mar 13, 2019 8:55:17 AM / by Beth King posted in Hospitality Influencers, Customer Service, Hospitality Manager

Carbon Free Dining - Great Customer Service The Ultimate Guide

 

Treat those how you would like to be treated. It may be a statement your parents have told you since you were small, but this is one of the most valuable phrases to remember.

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The future of retail food service

Feb 28, 2019 9:32:50 PM / by Julian Davis Smith posted in Hospitality Influencers, Hospitality Consultant, Restaurant Owner, Customer Service

Carbon Free Dining - The Future Of Retail Food Service

 

With a combined value of £24.2bn and 217,286 outlets, the UK contract catering, retail, travel and leisure market is not only hugely fragmented, but also a complex environment that meets varied consumer needs, from institutional dining in hospitals and schools, to grab and go, street food, and fine dining.

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5 ways to transform your customer service

Feb 15, 2019 4:33:47 PM / by M Gopalan Menon posted in Hospitality Influencers, Hospitality Consultant, Customer Service

Carbon Free Dining - 5 Ways To Transform Your Customer Service

 

The key to any great customer service is to find the staff with the right attitude. 

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How to keep customers happy [4 tips]

Jan 15, 2019 11:03:35 PM / by Peter James posted in Hospitality Influencers, Customer Service, Supplier

Carbon Free Dining - How To Keep Clients Happy 4 Tips

 

Ensuring client satisfaction is a minefield, so here is my approach, as an importer, processor, and partner.

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