Hospitality Influencers

The Number 1 Resource for Hospitality Professionals, by Hospitality Professionals
 

 

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4 strategies to improve customer service

Mar 23, 2019 3:46:48 PM / by Nicolas Bergero posted in Hospitality Influencers, Customer Service, Hospitality Manager

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On one hand, the one who is going to say that a restaurant has “excellent customer service” is mostly the customer. On the other hand, customers are different, and of course with different expectations. That is why if we want to satisfy everyone, this won't be possible. Fortunately, there are some things you can do and some tips as well that I can share with you to be as good as possible and create an excellent experience for most of your customers.

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Great customer service - the ultimate guide

Mar 13, 2019 8:55:17 AM / by Beth King posted in Hospitality Influencers, Customer Service, Hospitality Manager

Carbon Free Dining - Great Customer Service The Ultimate Guide

 

Treat those how you would like to be treated. It may be a statement your parents have told you since you were small, but this is one of the most valuable phrases to remember.

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The future of retail food service

Feb 28, 2019 9:32:50 PM / by Julian Davis Smith posted in Hospitality Influencers, Hospitality Consultant, Restaurant Owner, Customer Service

Carbon Free Dining - The Future Of Retail Food Service

 

With a combined value of £24.2bn and 217,286 outlets, the UK contract catering, retail, travel and leisure market is not only hugely fragmented, but also a complex environment that meets varied consumer needs, from institutional dining in hospitals and schools, to grab and go, street food, and fine dining.

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5 ways to transform your customer service

Feb 15, 2019 4:33:47 PM / by M Gopalan Menon posted in Hospitality Influencers, Hospitality Consultant, Customer Service

Carbon Free Dining - 5 Ways To Transform Your Customer Service

 

The key to any great customer service is to find the staff with the right attitude. 

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How to keep customers happy [4 tips]

Jan 15, 2019 11:03:35 PM / by Peter James posted in Hospitality Influencers, Customer Service, Supplier

Carbon Free Dining - How To Keep Clients Happy 4 Tips

 

Ensuring client satisfaction is a minefield, so here is my approach, as an importer, processor, and partner.

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How to improve customer service [3 tips]

Jan 3, 2019 3:00:33 PM / by Greg James Weiss posted in Hospitality Influencers, Hospitality Consultant, Customer Service

Carbon Free Dining - How To Improve Customer Service 3 Tips

Customer Service is a key ingredient in our industry. I think consistent training with the right staff in place is the recipe.

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Improving customer service [3 tips]

Dec 18, 2018 2:23:41 PM / by Saleh Abu Dawod posted in Hospitality Influencers, Hospitality Consultant, Customer Service

Carbon Free Dining - Improving Customer Service 3 Tips

Customer service is the cornerstone of any business, whether in, service, a restaurant, or any industry in where there is direct contact with customers.

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Staff phone training in restaurants is key

Dec 7, 2018 6:21:01 PM / by Mario Sangeleer posted in Hospitality Influencers, Hospitality Consultant, Customer Service

Carbon Free Dining Staff Phone Training In Restaurants Is Key

Training your staff to call and confirm on all daily reservations respectfully is just common sense.

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How to deliver excellent restaurant customer service

Oct 29, 2018 6:23:46 PM / by Gabriele Gori posted in Hospitality Influencers, Hospitality Consultant, Customer Service

Carbon Free Dining - Hospitality Thought Leaders - How To Deliver Excellent Restaurant Customer Service

Customer service is the most crucial ingredient in a dining experience. It is very easy to give a good customer service, but at the same time, it can be very difficult to deliver it consistently.

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Great Restaurant Customer Service Tips

Oct 22, 2018 11:39:18 AM / by Paul Newman posted in Hospitality Influencers, Hospitality Consultant, Customer Service

Carbon Free Dining - 8 Steps To Great Restaurant Customer Service

 

If you visit a restaurant and the food was great but the service, less than great, would you be in a rush to return? If the food was 'ok' but the service amazing, I am absolutely sure you would be more likely to return.

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