Hospitality Influencers

With a combined value of £24.2bn and 217,286 outlets, the UK contract catering, retail, travel and leisure market is not only hugely fragmented, but also a complex environment that meets varied consumer needs, from institutional dining in hospitals and schools, to grab and go, street food, and fine dining.

The key to any great customer service is to find the staff with the right attitude. 

Ensuring client satisfaction is a minefield, so here is my approach, as an importer, processor, and partner.

Customer Service is a key ingredient in our industry. I think consistent training with the right staff in place is the recipe.

Customer service is the cornerstone of any business, whether in, service, a restaurant, or any industry in where there is direct contact with customers.

Training your staff to call and confirm on all daily reservations respectfully is just common sense.

Customer service is the most crucial ingredient in a dining experience. It is very easy to give a good customer service, but at the same time, it can be very difficult to deliver it consistently.

If you visit a restaurant and the food was great but the service, less than great, would you be in a rush to return? If the food was 'ok' but the service amazing, I am absolutely sure you would be more likely to return.