Hospitality Thought Leaders

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Paul Newman


Recent Posts

Utilising the power of Instagram [5 tips]

Feb 12, 2019 12:15:13 AM / by Paul Newman posted in Social Media, Hospitality Consultant, Hospitality Thought Leaders

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Carbon Free Dining - Utilising The Power Of Instagram 5 Tips

 

Since Instagram launched, it has become a powerful marketing tool for businesses. If you have not jumped on the Instagram bandwagon yet, you may be doing yourself a great disservice. 

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Is TripAdvisor reliable?

Nov 21, 2018 12:52:25 PM / by Paul Newman posted in Hospitality Consultant, Restaurant Reviews, Hospitality Thought Leaders

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Carbon Free Dining - Hospitality Thought Leader - Is TripAdvisor Reliable?

Firstly, I have to say I dislike TripAdvisor with a passion, and have done for many years. A little controversial I know, but that's just the way it is. I do, however, agree that restaurants need to engage with it or suffer the consequences.

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Why restaurants should be using social media

Nov 5, 2018 1:47:53 PM / by Paul Newman posted in Social Media, Hospitality Consultant, Hospitality Thought Leaders

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As I've stated in an earlier blog on the topic of restaurant marketing, "Hospitality marketing is both an art and a science that is a lost art for far too many restaurant & bar operators" Now to social media? You may as well throw flyers out of an aeroplane if you don't engage with it properly.

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Great Restaurant Customer Service Tips

Oct 22, 2018 11:39:18 AM / by Paul Newman posted in Hospitality Consultant, Hospitality Thought Leaders, Customer Service

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Carbon Free Dining - 8 Steps To Great Restaurant Customer Service

 

If you visit a restaurant and the food was great but the service, less than great, would you be in a rush to return? If the food was 'ok' but the service amazing, I am absolutely sure you would be more likely to return.

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Restaurant Marketing on a Budget

Oct 9, 2018 4:24:48 PM / by Paul Newman posted in Hospitality Consultant, Restaurant Marketing, Hospitality Thought Leaders

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carbon-free-dining-advertising-you-pay-for-pr-you-pray-for-Paul-Newman-12 (1)Hospitality marketing is both an art and a science that is a lost art for far too many restaurant & bar operators. Unfortunately, many advertising salespeople don’t want you to know what’s really working and that’s because 9 times out of 10 it’s not advertising.

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Restaurant Sustainability is more than a trend

Sep 28, 2018 2:26:43 PM / by Paul Newman posted in Restaurant Sustainability, Hospitality Consultant, Hospitality Thought Leaders

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Why do I think restaurants should become more sustainable?

How about lower costs and therefore more profit? Supporting local producers? A cleaner environment? Customer goodwill? Your reputation? Or just generally feeling good about yourself?

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Be a Leader, Not a Boss! - Paul Newman

Sep 26, 2018 10:12:12 AM / by Paul Newman posted in Hospitality Consultant, Hospitality Thought Leaders, Staff Retention

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Be a leader, not a boss! Nurture talent and develop individuals, but not too fast. A big problem in staff retention can be promoting too early, a great server will not necessarily make a great trainer, it's easy to make this mistake as you think you don't have time to go recruiting, you should always be on the lookout for new talent.

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Hospitality - Reducing No Shows

Sep 6, 2018 2:34:35 PM / by Paul Newman posted in Hospitality Thought Leaders, Hospitality Consultant, No Shows

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Carbon Free Dining - Paul Newman - No - Shows

A good friend tweeted this week “Overheard whilst leaving the restaurant, 'I've booked here and another place round the corner, shall we look at the menus and decide?' I thought people were better than that now.”

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Running Restaurants is Like a Great Recipe - Paul Newman

Aug 31, 2018 2:49:09 PM / by Paul Newman posted in Hospitality Thought Leaders, Hospitality Consultant, Career Advice

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Carbon Free Dining - Running Restaurants Is Like a Great Recipe

 

Running restaurants is about so many priorities; great staff, service, atmosphere, marketing and quality of food and drink, it's akin the plate spinning with so many things to think about and prioritise all of the time.

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