Hospitality Influencers

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4 strategies to improve customer service

Mar 23, 2019 3:46:48 PM / by Nicolas Bergero posted in Hospitality Influencers, Customer Service, Hospitality Manager



On one hand, the one who is going to say that a restaurant has “excellent customer service” is mostly the customer. On the other hand, customers are different, and of course with different expectations. That is why if we want to satisfy everyone, this won't be possible. Fortunately, there are some things you can do and some tips as well that I can share with you to be as good as possible and create an excellent experience for most of your customers.

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Contacting your guests - how to reduce restaurant no-shows

Mar 23, 2019 3:08:22 PM / by Trevor Fox posted in Hospitality Influencers, No Shows, Restaurant Owner

Carbon Free Dining - Contacting Your Guests How To Reduce Restaurant No Shows

Having worked as a Restaurant General Manager for almost two decades, bookings are one of the essential attributes to a business's revenue, turn-over and popularity status. No-shows are indeed a frustration for any restaurant owner, especially the revenue the booking would have generated, and the loss of time to turn the tables.

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My 3 favourite things about working in hospitality

Mar 23, 2019 1:44:01 PM / by Belinda Barber posted in Hospitality Influencers, Hospitality Consultant, Career Advice

Carbon Free Dining - My 3 Favourite Things About Working In Hospitality

Working in Hospitality is all-encompassing. It is no secret that the hours are generally long - you’re always on your feet and running around. There are a lot of people to please, seemingly all at the same time. But, at the same time, working in hospitality is instantly rewarding and satisfying.

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How restaurants can combat climate change

Mar 20, 2019 9:48:53 AM / by Daniel Ayton posted in Restaurant Sustainability, Hospitality Influencers, Chef

Carbon Free Dining - How Restaurants Can Combat Climate Change 


How can restaurants help to combat climate change? The hospitality industry's response to climate change.

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How healthy eating can save both your diners and the planet

Mar 13, 2019 11:06:35 PM / by Michael Davies posted in Restaurant Sustainability, Hospitality Influencers, Hospitality Consultant

Carbon Free Dining - How Healthy Eating Can Save Both Your Diners And The Planet


From plate to planet - the stakes are high, and change starts here.

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The importance of staff in any company

Mar 13, 2019 9:54:53 AM / by Julian Davis Smith posted in Hospitality Influencers, Hospitality Consultant, Staff Retention

Carbon Free Dining - The Importance Of Staff In Any Company


This is my story of what worked for us building a small niche contract catering company to 140 staff and managers over 16 sites with a £5M turnover.

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Marketing - the importance of creative writing

Mar 13, 2019 9:27:35 AM / by Silviya Dimitrova posted in Restaurant Marketing, Hospitality Influencers, Journalist

Carbon Free Dining - Marketing The Importance Of Creative Writing

In recent times, video and live streaming have indeed become very popular and widely used tool in marketing.

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Great customer service - the ultimate guide

Mar 13, 2019 8:55:17 AM / by Beth King posted in Hospitality Influencers, Customer Service, Hospitality Manager

Carbon Free Dining - Great Customer Service The Ultimate Guide


Treat those how you would like to be treated. It may be a statement your parents have told you since you were small, but this is one of the most valuable phrases to remember.

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Looking to start a hospitality business? This is what you need to know

Mar 12, 2019 8:50:26 PM / by Andrew Williams posted in Starting a Restaurant, Hospitality Influencers, Hospitality Consultant

Carbon Free Dining - Looking To Start A Hospitality Business This Is What You Need To Know


Things I think you should consider when looking at starting a hospitality business.

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Reducing restaurant waste [4 tips]

Mar 10, 2019 9:18:02 PM / by Christian Jansen posted in Restaurant Sustainability, Hospitality Influencers, Chef

Carbon Free Dining - Reducing Restaurant Waste 4 Tips


Most chefs that work in fine dining establishments try their best to have a no waste policy - and so do I.

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