Hospitality Influencers

The Number 1 Resource for Hospitality Professionals, by Hospitality Professionals
 

 

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4 experts share their advice on how to be a fantastic manager

Aug 13, 2019 1:14:58 PM / by Ellie Burgoyne posted in Hospitality Influencers, Career Advice, Hospitality Manager

carbon free dining - experts share their advice on how to be a fantastic manager


In the hospitality industry, amazing managers are both essential and hard to come by. Staff need to be managed by someone who not only can 'manage' well, but also someone they can rely on and trust, to create a happy work environment.

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The 5 biggest challenges I face as an experienced restaurant manager

Aug 4, 2019 9:08:36 PM / by Povilas Karpius posted in Hospitality Influencers, Career Advice, Hospitality Manager

Carbon Free Dining - The 5 Biggest Challenges I Face As An  Experienced Restaurant Manager

Here are the five biggest challenges I face as a restaurant manager, and how I try to overcome them. 

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Why I fell in love with hospitality - and is it the industry for you? [5 tips]

Jul 31, 2019 10:26:42 PM / by Liam McDonnell posted in Hospitality Influencers, Career Advice, Hospitality Manager

Carbon Free Dining - Why I Fell In Love With Hospitality - And Is It The Industry For You 5 Tips


I never thought that 16 years ago, while working as a barman in a little pub in the middle of small West Yorkshire, I would be asked to share my thoughts on the entire hospitality industry.

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Using a unique selling point to make your business special

Jun 30, 2019 11:06:10 PM / by Nicolas Bergero posted in Restaurant Marketing, Hospitality Influencers, Hospitality Manager

Carbon Free Dining - Using A Unique Selling Point To Make Your Business Special


To keep uniqueness, you need something that makes people see that your restaurant is special and then, make emphasis on that. That is called "USP" (unique selling point), and if you don't have one, you should definitely start working something out.

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3 things that may decrease your staff's work ethic

Jun 16, 2019 5:04:13 PM / by Nicolas Bergero posted in Hospitality Influencers, Staff Retention, Hospitality Manager

Carbon Free Dining - 3 Things That May Decrease Your Staff's Work Ethic


Managing a group of the waitstaff of a restaurant is always a bit more complicated than working alone or on a computer - although it does make life more interesting and challenging.

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This is how to make menu pricing easier

May 30, 2019 12:18:07 AM / by Nicolas Bergero posted in Hospitality Influencers, Career Advice, Hospitality Manager

Carbon Free Dining - This Is How To Make Menu Pricing Easier


Menu pricing, if I'm being honest, is not straightforward. There are "protocols" and step-by-step techniques, but you cannot be sure. One factor that determines the success of the prices is people, and people are not always predictable. But there are some tools to make life easier.

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Empathy - a sure way to deal with customer complaints

May 7, 2019 8:06:40 PM / by Nicolas Bergero posted in Hospitality Influencers, Customer Service, Hospitality Manager

Carbon Free Dining - Empathy A Sure Way To Deal With Customer Complaints

I have done 10 years in gastronomy, and I’ve learned, heard and tried already quite a lot of theories about dealing with customer’s complaints, but just one always works (in my personal case). This holy-gastro-tool is called “empathy” and is quite easy to use.

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4 strategies to improve customer service

Mar 23, 2019 3:46:48 PM / by Nicolas Bergero posted in Hospitality Influencers, Customer Service, Hospitality Manager

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On one hand, the one who is going to say that a restaurant has “excellent customer service” is mostly the customer. On the other hand, customers are different, and of course with different expectations. That is why if we want to satisfy everyone, this won't be possible. Fortunately, there are some things you can do and some tips as well that I can share with you to be as good as possible and create an excellent experience for most of your customers.

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Great customer service - the ultimate guide

Mar 13, 2019 8:55:17 AM / by Beth King posted in Hospitality Influencers, Customer Service, Hospitality Manager

Carbon Free Dining - Great Customer Service The Ultimate Guide

 

Treat those how you would like to be treated. It may be a statement your parents have told you since you were small, but this is one of the most valuable phrases to remember.

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Reducing staff turnover - three steps to success

Mar 3, 2019 11:42:21 PM / by Nicolas Bergero posted in Hospitality Influencers, Staff Retention, Hospitality Manager

Carbon Free Dining - Reducing Staff Turnover Three Steps To Success

 

How to reduce staff turnover? Let's focus on “why” people take a job in hospitality.

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