Hospitality Influencers

As an experienced supplier operating within the hospitality industry, what are the 5 biggest challenges that I face in my role? I suspect if you asked various other suppliers this question you would get a broad range of suggestions.

Client satisfaction in our business is absolutely vital and the common discussion amongst us as sales professionals is the term ‘never losing your tail’, quite simply meaning, never losing sight of what you’ve got.

As someone who was raised in a hospitality environment and was pretty much born into the hospitality industry, I fell naturally into working in this environment.

As a child, I remember my dad saying 'find a job that you love doing and persuade someone to pay you to do it' - wouldn't it be wonderful if life was that simple!

Sustainability - “the quality of being able to continue over a period of time, causing little or no damage to the environment, the idea that goods and services should be produced in ways that do not use resources that cannot be replaced and that do not damage the environment.”

As a supplier, ensuring you always achieve client satisfaction is integral to the success of your business. We have spoken to three expert suppliers, and here is their advice on how to ensure client satisfaction.

Entering any new career can be daunting. How can you prepare yourself, what can you expect? For anyone starting out as a supplier, we have spoken to 3 expert suppliers about the advice they would give to a new supplier just starting out in their career.

Recruitment is a big issue. It needs to be done correctly within a workplace to ensure you hire the right staff, and they are retained for as long as possible.

You've heard of the saying 'the customer is always right'. In the world of hospitality, particularly at the front line of service, this is paramount in ensuring your customers receive a great experience. Everyone knows that people will shout about bad experiences far quicker than they'll dish out praise, and in our world of social media, negative feedback travels so much further - and faster!

The key to success in the hospitality space has got to be understanding your market; I mean REALLY understanding your market!