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M Gopalan Menon


Recent Posts

Restaurants VS TripAdvisor [10 tips]

Mar 6, 2019 10:25:07 PM / by M Gopalan Menon posted in Hospitality Influencers, Hospitality Consultant, Restaurant Reviews

Carbon-Free-Dining-Restaurants-VS-TripAdvisor-10-Tips


TripAdvisor, and although it has both perks and flaws, the reviews are unavoidable for most restaurants.

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Owning a restaurant - the importance of social media

Mar 3, 2019 6:43:12 PM / by M Gopalan Menon posted in Hospitality Influencers, Hospitality Consultant, Social Media

Carbon Free Dining - Owning A Restaurant The Importance Of Social Media

 

These days if you run a restaurant, you need to have social media.

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5 ways to transform your customer service

Feb 15, 2019 4:33:47 PM / by M Gopalan Menon posted in Hospitality Influencers, Hospitality Consultant, Customer Service

Carbon Free Dining - 5 Ways To Transform Your Customer Service

 

The key to any great customer service is to find the staff with the right attitude. 

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How to market your restaurant without breaking the bank [10 tips]

Feb 12, 2019 10:53:51 PM / by M Gopalan Menon posted in Restaurant Marketing, Hospitality Influencers, Hospitality Consultant

Carbon Free Dining - How To Market Your Restaurant Without Breaking The Bank

 

The key to any restaurant, big or small, is the quality of food you serve. If the food you serve is a WOW than you are definitely going to get a lot of WOM (word of mouth) marketing - this is the best form of business.

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3 ways to be a more sustainable restaurant

Jan 21, 2019 5:41:47 PM / by M Gopalan Menon posted in Restaurant Sustainability, Hospitality Influencers, Hospitality Consultant

Carbon Free Dining - 3 Ways To Be A More Sustainable RestaurantI am not sure sustainable food is the only deciding factor for diners to choose a restaurant. I'm writing this based on many popular tourist destinations in SEA and hugely populated countries like Indonesia, China, India & Bangladesh who are unable to implement this in their restaurants.

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Reducing staff turnover is critical for success

Jan 10, 2019 5:13:06 PM / by M Gopalan Menon posted in Hospitality Influencers, Hospitality Consultant, Staff Retention

Carbon Free Dining - Reducing Staff Turnover Is Important

The hospitality industry, especially 4 & 5-star hotels, spends lots of resources on training the staff.

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Bad manners - Tackling hospitality no-shows

Jan 3, 2019 3:04:53 PM / by M Gopalan Menon posted in Hospitality Influencers, Hospitality Consultant, No Shows

Carbon Free Dining - Key Ways To Reduce Customer No Shows

"No-shows" aren't applicable to all types of restaurants. It is generally applicable for fine dining restaurants and restaurants that have a high traffic of diners.

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