Hospitality Influencers

Creating a menu is far more complicated than many restaurateurs realize. It's a lot more than just listing food and beverage items and sticking a price on it. If you know how to design and engineer a great menu, you can be sure that it will be an excellent sales tool.

Recently, I spent some time in my beloved Spain, in the city of Bilbao in particular. During my stay, I was delighted to see the hotel I had booked did not offer single-use toiletries - I was thrilled. I know for most people this might be a silly thing to get excited about, but when you work in the world of environmentalism, and you see the figures I see in a weekly basis, regarding discarded mini toiletries, this is a big thing.

Very recently, I was asked to be a judge at an awards ceremony for the hospitality industry. I was delighted and honoured to be part of the judging panel amongst other industry experts.

So, staff turnover - now that is fuel for an argument! Let me tell you how I see it from my side of the pass.

I struggled with this topic, and how to put into words such a vast and ever-growing discussion. So I turned to Greta. As in Thunberg. The young woman making a lot of noise about the way previous generations have turned a blind eye or not done enough to save our beloved planet.

What can you do to get guests to keep coming back? Hopefully, we all know that it's less expensive to keep a guest than to get a new guest? And, loyal customers are more likely to have a higher spend per head.

Staff Turnover is an important discussion for me; I wrote my dissertation on the subject (and gained myself a nice 2:1- just to throw that in there).

In the hospitality industry, it is always nice to have a restaurant that everyone wants to dine at.

Empty tables - there is nothing more detrimental to a business that relies solely on its guests sitting in a chair ordering food and drink.

Starting any career is daunting! To put your mind at ease, here are 4 experienced hospitality consultants sharing their advice on how to get off to a fantastic start in your new hospitality career!