How to B.U.I.L.D – G.R.E.A.T – T.E.A.M.S
Create a rota that offers the team a great work life balance; then you will secure a happy team. Work-life balance is important because it allows you to take a break from the pressures of your work, enjoy life outside of your section and separate work from home.
Understand the job, the team are doing, and the business needs, how it will grow, prosper and become effective. Effective workers get exciting projects, win important clients, and are well respected by their colleagues and bosses.
On average, 18% of workers in the UK change their job every year. If you need a team member to stay late or cover a shift due to sickness, offer them something back. Individual incentive goals should be aligned with overall company strategies. Think about the overall impact of the scheme, as people tend to only do those things that are measured and rewarded. Clear objectives and measures will avoid any cynicism that might arise from staff feeling there is favouritism towards certain groups or individuals.
Stay loyal to your team, and they will stay loyal to you, guide and support them; Back them up in times of need, unite them in times of trouble. You probably put a lot of effort in enhancing customer loyalty and forget one vital aspect: employee loyalty. You may not know why employee loyalty is essential. Know that before your customers get satisfied; your employees must have given their all. The satisfaction that your customers talk about is largely a result of the value they get from your business. Well, only loyal employees can create the value you need to turn your business around. Always remember your team is your greatest asset.
Cross train, within different sections of the kitchen or even front of house, to offer them a greater understanding of what makes the team. Training and development can help to increase your employee’s confidence within their role. Investment in training and development helps to show employees they are appreciated which can help them to feel a higher level of job satisfaction.
Say good morning/afternoon/evening/night to your team politeness costs nothing, but is worth so much. Statistics vary but suffice it to say you have but a few minutes to make the right impression; and a greeting in the morning to your staff can affect the way they perform all day, say thank you let them know you care.
Know your team so you can spot if things are wrong, but respect their privacy by acting in ways that show you are aware of your colleagues as people who deserve respect. As such, you recognise that they have rights, opinions, wishes, experience, and competence. You can hear respect in a person’s tone of voice, in their nonverbal communication, and in the words they use to address you.
Always share a joke, and enjoy what you do, we chose our career; we would not do it if we didn’t enjoy it. Without enjoyment, life can be endured, and it can even be pleasant. But it can be so only precariously, depending on luck and the cooperation of the external environment. To gain personal control over the quality of experience, however, one needs to learn how to build enjoyment into what happens day in, day out Move past mindless stereotypes, be open-minded and flexible Talk occasionally about something other than work, and keep things in perspective.
Anytime a job has been done well, say thank you. If something has gone wrong, recognise it and learn from it. Remember to celebrate success.
Coach and give feedback, watch the team keep the job fresh with new ideas and skill sets. Training presents a prime opportunity to expand the knowledge base of all employees, training and development will provide both the company as a whole and the individual employees with benefits that make the cost and time a worthwhile investment.
Rely on the team hierarchy; you as a leader do not need to watch everything, and the team will grow and become stronger by thinking for themselves. Focus on getting the job done and on building relationships.
Encourage free thinking within the team; sometimes the team will have a better way of doing things. Encourage creativity. Provide work that’s collaborative and purposeful.
Study the business needs, that way you will know what to expect and when giving the team the ability to prepare for all eventualities. Challenge employees to grow their skills and provide resources for doing so.
Pass all information on to the team, with pre-shift meetings; let them know the bestselling dishes the profit margins the VIPs, test knowledge of allergens and dishes and where ingredients come from. Etc. Share information; Set and communicate clear goals and expectations of performance.
Listen to the team, talk positive, never moan, try and do all the above be a manager and be a human and you will have a stable team.