Hospitality Influencers

If you take care of your team they will take care of your business!!!

Your staff need development, they need engagement, they need to be listened to, they need to be motivated. We need to find the correct balance between mothering them and actually training and coaching them so they can learn and develop.

In hotels in order to reduce no-shows it has been known to overbook the hotel at the same time as guests can book many different types of rooms and different packages, the cheaper rates are usually Non Refundable bookings this way even if the guest does not arrive the room is paid for in full.

Well... You start your first role in a restaurant/hotel, you meet your manager and the first impression is you are not sure...

I was in that situation at the start of my career...