Hospitality Influencers

The issue of no-shows has always been a big challenge for the industry.

After 12 years of working the front of house in hospitality, I decided the best move for my future was to move into recruitment.

Recruitment is an industry that requires a lot of thought - a lot more than people usually give it credit for. Agency recruitment is often seen as an industry you fall into rather than choose to pursue, and internal recruitment comes with its own challenges.

When I first started out, I was under the impression that there was a secret ingredient to success in the trade. I thought people landed amazing roles through clandestine routes and that I was never destined for that level of achievement.

Training your staff to call and confirm on all daily reservations respectfully is just common sense.

Every staff member needs to be motivated in one way or another. To assume that everyone is spurred by money is extremely short-sighted.

Staff turnover has always plagued the hospitality industry. High pressure, long hours & being in your feet all day are only a few of the negatives.

First and foremost when you own a restaurant, it’s a constant struggle between having a consistent product or reinventing your self to keep up with growing trends.

In the modern world where technology is readily available, booking a reservation and doing a no-show is easier than ever. These are my top tips for reducing customer no-shows.