Hospitality Influencers

This is my story of what worked for us building a small niche contract catering company to 140 staff and managers over 16 sites with a £5M turnover.

Things I think you should consider when looking at starting a hospitality business.

TripAdvisor, and although it has both perks and flaws, the reviews are unavoidable for most restaurants.

Most restaurant owners and managers ask me how much money they should be spending on marketing.

These days if you run a restaurant, you need to have social media.

Here are the 5 most difficult aspects of managing a restaurant team.

With a combined value of £24.2bn and 217,286 outlets, the UK contract catering, retail, travel and leisure market is not only hugely fragmented, but also a complex environment that meets varied consumer needs, from institutional dining in hospitals and schools, to grab and go, street food, and fine dining.

A question that gets a lot of different views from everyone in the industry is how to improve customer service - here's my take on it.

After 30 years in the hospitality industry experiencing and dealing with some very high profile clients and working in some first-class establishments a decision was made to retire my knives and venture into pastures new.

The key to any great customer service is to find the staff with the right attitude.