Hospitality Influencers

The hospitality industry is constantly facing new challenges. These are the five main challenges I think that the industry is facing today.

With consumers expectations on the rise, as a restaurateur or service industry professional, using sustainable produce is of the utmost importance.

Owning a business whether it be a restaurant, a small cafe or a catering company, this market is not easy.

No-Shows have become a massive headache for operators in our industry, affecting restaurant sales directly. I call this trend from customers ''Restaurant Promiscuity'', in essence - Zero or Very Little Loyalty!

Building a team can be hard work. The days of shouting and screaming at them are long gone. You need to build strong relationships with your team without becoming their pal.

I believe that it takes a great leader to build a great team - someone who is not afraid to change direction, someone who is disciplined enough to make the difficult decisions and implement standards and ensure that they are being met.

I think starting with a good reservation software system is important. One that is modern and congruent with peoples desire to respond, or in this case lack of desire to cancel their reservation.

Just starting a new career or be it your first job in a kitchen as an apprentice chef can be a very difficult and daunting experience for a young lad or lass especially if you are used to coming home from school and playing on the Xbox or the play station and or chatting up the young lasses or lads on Facebook.