Hospitality Influencers

Building a great team, in my opinion, takes time, patience and dedication.

The hospitality industry, especially 4 & 5-star hotels, spends lots of resources on training the staff.

A great team is like a marriage - it takes time and an awful lot of patience!

During my career, staff recruitment and retention was one of my key priorities.

Staff turnover can be a pain in any business. Here are my ways to reduce staff turnover and how to ensure your employees are happy.

When hiring in a restaurant, you need to be aware that there is a difference between the front of house and back of house staff.

Every staff member needs to be motivated in one way or another. To assume that everyone is spurred by money is extremely short-sighted.

Staff turnover has always plagued the hospitality industry. High pressure, long hours & being in your feet all day are only a few of the negatives.

Building a team can be hard work. The days of shouting and screaming at them are long gone. You need to build strong relationships with your team without becoming their pal.

I think the industry suffers from a high turnover of staff in many companies (not all) because there isn't enough emphasis on people and their development.