Client satisfaction in our business is absolutely vital and the common discussion amongst us as sales professionals is the term ‘never losing your tail’, quite simply meaning, never losing sight of what you’ve got.
For as far back as I can remember, moving from job role to job role, I have usually had to navigate my life around split shifts.
I struggled with this topic, and how to put into words such a vast and ever-growing discussion. So I turned to Greta. As in Thunberg. The young woman making a lot of noise about the way previous generations have turned a blind eye or not done enough to save our beloved planet.
What can you do to get guests to keep coming back? Hopefully, we all know that it's less expensive to keep a guest than to get a new guest? And, loyal customers are more likely to have a higher spend per head.
As a restaurant, having a successful social media strategy can be the differentiator between you and your competitors, and if not executed correctly, it can actually turn customers away.
Bonfire Night has always been one of my favourite days of the year, and I’ve always loved firework displays and sparklers! Here’s some information on the History of Bonfire Night, and how you can enjoy yourself while keeping safe and sustainable!
Staff Turnover is an important discussion for me; I wrote my dissertation on the subject (and gained myself a nice 2:1- just to throw that in there).