Hospitality Influencers

A question that gets a lot of different views from everyone in the industry is how to improve customer service - here's my take on it.

After 30 years in the hospitality industry experiencing and dealing with some very high profile clients and working in some first-class establishments a decision was made to retire my knives and venture into pastures new.

There’s a fine line most restaurants walk - do I as a restauranteur change my menu seasonally, etc. or do I keep 95% of my offerings to gain momentum and keep people coming back because they just have to have my current food?

Hospitality suppliers are critically important, they are an integral part of every business, from the food you eat to the napkins you wipe your mouth with. Suppliers across the globe have a very important role in the product lifecycle. A supplier to the hospitality industry has to be very flexible, demand can drop and spike keeping you constantly on your toes.

If you’re passionate about food, there are possibly fewer more rewarding careers than a chef. Cooking is an essential life skill, however, have you ever thought about taking that skill to the next level? Chefs are in demand, In a recent study, 61% of recruitment agencies operating in the hospitality sector, states that they don’t have enough chefs to meet demand.

As a supplier to the hospitality industry, we always work on expecting the unexpected. One of the big guesses (if you like)?

Getting started in photography at a professional level is never easy.

I wasn't much of a restaurant guru myself when I got started, neither did I have a keen interest in pursuing a career in the hospitality industry. But I have come to truly love the experience I have gained and the influential and successful stories and people I've come across, so much so I think I'd choose the same industry given a second chance now. 

What piece of advice would I give to a chef just starting their career?

Being a leader has nothing to do with the image. Leadership is about the clarity of purpose and the commitment to your team and yourself.