Hospitality Influencers

I think starting with a good reservation software system is important. One that is modern and congruent with peoples desire to respond, or in this case lack of desire to cancel their reservation.

Firstly, I have to say I dislike TripAdvisor with a passion, and have done for many years. A little controversial I know, but that's just the way it is. I do, however, agree that restaurants need to engage with it or suffer the consequences.

Just starting a new career or be it your first job in a kitchen as an apprentice chef can be a very difficult and daunting experience for a young lad or lass especially if you are used to coming home from school and playing on the Xbox or the play station and or chatting up the young lasses or lads on Facebook.

If you take care of your team they will take care of your business!!!

Your staff need development, they need engagement, they need to be listened to, they need to be motivated. We need to find the correct balance between mothering them and actually training and coaching them so they can learn and develop.

Encouraging staff to form bonds in and outside of work creates a team atmosphere and can assist with staff retention.

When it comes to sustainability some people believe it can be a chore... however it couldn’t be more opposite. There are many ways that a business can become more sustainable, save the environment and save money too.

Sounds obvious. You cannot have a new restaurant or bar without an idea.

Whoever decides to take the restaurant side path of development will possibly progressively grow in various roles with the possible goal of becoming a restaurant manager one day. I believe that whoever wants to take this road must make sure that understand what it really takes to become a restaurant manager.

I wish I had known the potential for myself in the industry I was about to embark on back in 1993.